Freeman Software has been in the inventory control and point of sale business for over twenty years. We pride ourselves in providing the best possible software and hardware. To help with the installation of our products, we have complied a list of Frequently Asked Questions (FAQ).
Worried that your files are really messed up? No problem. For only $95 per incident Freeman Software can repair that valuable data and bring you back from the brink of disaster.
This FAQ page provides some of the most helpful technical topics about our software and hardware. For all other questions not covered in this section, please contact our tech support department at 972-840-1119. You can also email us at Technical Support
| Issue / Error Message |
Solution |
| BACKUP AND RESTORING (top of page) |
| How do I backup data files? |
Most of our programs have a backup and restore utility. Some of the programs have this on a separate icon called "Utilitiy" which contains these features.
You can use a tape backup and the backup program, which exist, within Windows. You need to backup all files with "MDB" and "LDB" file extensions. Make backups every day. Don't overwrite the last backup; write to a different tape or diskette for each day of the week. Backups are your responsibility. Don't assume things can’t go wrong. Files can get damaged and a backup is your only solution. |
| DATA FILE ERRORS (top of page) |
| "Data file not found." |
Your data files are not in the program directory. If on a network, the server is not running and the workstation cannot find the files. Network drive is not mapped correctly. |
Error message when starting the program or when accessing invoicing, stock numbers or purchase orders.
"Database Repair Failed. Please Contact Tech Support"
"Error Opening Customer Database" |
The database is damaged.
Use the "Repair Database" and "Compact Database" repair utilities on the damaged files to fix the problem. If this fails, restore your most recent backup of the damaged files.
Freeman Software can repair those invaluable data files if you unable to open the database.
Bench time charges are $95 per incident.
Contact Technical Support at 972-840-1119. |
| "Database version is incompatible" error message when starting the program or when opening a database. |
Another Microsoft program (Microsoft Office, Microsoft Money, etc.) is installed on your computer with newer database management files, which will not let our program run. Call technical support for a solution to the problem. |
| DATA ERRORS (top of page) |
| Errors saving stock numbers with dates. |
You have selected a date from the calendar in the program and it returns an error message. You also may get an error when attempting to save the new entry. Select the Control Panel, locate the Regional Settings icon, and verify you have "United States" and "English" selected. Be sure you have "mm/dd/yyyy" format selected for the date. |
| DIRECTORY CHANGES (top of page) |
| I am on a network workstation computer but I can only see the sample data files. Why can't I find the files on the server computer? |
Check to be sure you are logged into the network and can see the other computers on the network. On the program splash screen select the Setup menu, select setup changes. The drive and path directory are changed in the data directory field. You must have your server drive mapped properly. You can use the browse option by pressing the “DIR” button. It will let you know when the data files have been found in the data directory field. Be sure to click on "Save" before leaving this screen. |
| ERASING DATA FILES (top of page) |
| The program will not let me delete all numbers |
Access data files will not permit you do erase all data without getting an error. The program should keep you from doing this. Do not attempt to delete all stock numbers, purchase orders or invoices from the keyboard. The program will not allow you to do this. Select "Files" from the main menu, select "Erase Database" or "Reset Database", enter the master password and select the files to be erased from here. This will completely purge the file. When erasing names from the "Departments", "Categories", etc. add a few new names then delete the ones you don't want. Do not attempt to wipe out all names before entering other new names. You can also type over existing names in these fields. |
| INSTALLATION ERRORS (top of page) |
| During "Setup" the installation asks for disk 2. |
During the setup installation process you have two choices, “save to hard disk” or “run from current location”. Do not choose the “save to hard disk” option. Choose the “run from current location” option for a successful installation. You may also choose the open option. |
| INVOICING (top of page) |
|
"Error opening Invoice database."
"Error opening Users
database."
"No current record." |
The database is damaged. Use "Repair Database" and "Compact Database" utilities on the damaged files. If this fails to repair the files, restore your most recent backup. Call technical support if the problem cannot be corrected by repairing the database. |
| How do I enter a new customer name and address on an invoice without adding them to the database? |
You don't. You can type a customer name on the invoice if you wish. To make the name and address appear on the invoice the customer must be in the database.
|
| How do I change invoice numbers? |
You can change the next invoice number to be used from the setup configuration screen. You cannot change it from the invoice screen. This eliminates duplicate number errors. |
| PRINTING ERRORS (top of page) |
| An error message involving opening a database or using "CRPE", "CRXLATE" or "CRYSTAL" files.. |
You have another Microsoft program (Microsoft Office, Microsoft Money, etc.) installed on your computer with newer report or database management files, which will not let our program run. Call technical support if the problem continues to occur. |
| PRINTING BAR CODES (top of page) |
| The area above the stock number has numbers with strange characters. | You have not installed the Code 128-bar code software. See the instruction manual on how to properly install Code-128 files. |
| I get an error message when attempting to print or view the labels with bar code. |
You have not installed in the Code 128-bar code software. See the instruction manual on how to properly install Code-128 files. The bar code DLL files may not be in the "C:\WINDOWS\SYSTEM" directory. |
| PURCHASE ORDERS (top of page) |
| How do I change purchase order numbers on the P.O. screen?. |
You can change the next P.O. number to be used from the setup configuration screen. You cannot change it from the P.O. screen. This eliminates duplicate number errors. |
| How do I update inventory? |
Click on "Post" to immediately update inventory. This does not print a P.O. If you click on "Print and Save" or "Save" the program will update the quantities ordered on the stock numbers and save the order. Use the "Order Receiving" screen to receive the orders into stock at a later date. |
| How do I print labels from the P.O. Screen? |
The P.O. screen defaults to the Avery© label number 5160 to use. You can also go to the "Label Printing" screen and print labels for all items on order from this screen. Thermal Label printing options are available. Call the Sales Department about these. |
| Can I E-mail orders or send them via computer fax. |
No. This would require a custom change to make the program write an ASCII type file. Freeman Software will gladly make custom changes to your program. Additional Fees are charged for these changes. Call the Sales Department. |
| ENTERING KEYCODES (top of page) |
| Where do I enter my program key codes? |
On the program splash screen select the Setup menu, select setup changes. The key codes are entered in the key code field. You can use the key icon option which will automatically entered a key code. As provided with the purchase of your software program you can enter the correct key codes in this field. Save your changes and exit.
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