|
Issue / Error Message |
Solution |
| BACKUP AND RESTORING (top of page) |
| How do I backup data
files? |
Most of our programs
have a backup and restore utility. Some of the programs have this on
a separate icon called "Utilitiy" which contains these features.
You can use a tape
backup and the backup program, which exist, within Windows. You need
to backup all files with "MDB" and "LDB" file extensions. Make
backups every day. Don't overwrite the last backup; write to a
different tape or diskette for each day of the week. Backups are
your responsibility. Don't assume things can’t go wrong. Files can
get damaged and a backup is your only solution. |
| DATA FILE ERRORS (top of page) |
| "Data file not found." |
Your data files are
not in the program directory. If on a network, the server is not
running and the workstation cannot find the files. Network drive is
not mapped correctly. |
|
Error message when
starting the program or when accessing invoicing, stock numbers or
purchase orders.
"Database Repair
Failed. Please Contact Tech Support"
"Error Opening Customer
Database" |
The database is
damaged. Use the "Repair Database" and "Compact Database" repair
utilities on the damaged files to fix the problem. If this fails,
restore your most recent backup of the damaged files.
Freeman Software can
repair those invaluable data files if you unable to open the
database.
Bench time charges are
$95 per incident.
Contact Technical
Support at 972-840-1119. |
| "Database
version is incompatible" error message when starting the program or
when opening a database. |
Another Microsoft
program (Microsoft Office, Microsoft Money, etc.) is installed on
your computer with newer database management files, which will not
let our program run. Call technical support for a solution to the
problem. |
| DATA ERRORS (top of page) |
| Errors saving stock numbers with
dates. |
You have
selected a date from the calendar in the program and it returns an
error message. You also may get an error when attempting to save the
new entry. Select the Control Panel, locate the Regional Settings
icon, and verify you have "United States" and "English" selected. Be
sure you have "mm/dd/yyyy" format selected for the date.
|
| DIRECTORY CHANGES (top of page) |
| I am on a network workstation
computer but I can only see the sample data files. Why can't I find
the files on the server computer? |
Check to be
sure you are logged into the network and can see the other computers
on the network. On the program splash screen select the Setup menu,
select setup changes. The drive and path directory are changed in
the data directory field. You must have your server drive mapped
properly. You can use the browse option by pressing the “DIR”
button. It will let you know when the data files have been found in
the data directory field. Be sure to click on "Save" before leaving
this screen. |
| ERASING DATA FILES (top of page) |
| The program will not let me
delete all numbers |
Access data
files will not permit you do erase all data without getting an
error. The program should keep you from doing this. Do not attempt
to delete all stock numbers, purchase orders or invoices from the
keyboard. The program will not allow you to do this. Select "Files"
from the main menu, select "Erase Database" or "Reset Database",
enter the master password and select the files to be erased from
here. This will completely purge the file. When erasing names from
the "Departments", "Categories", etc. add a few new names then
delete the ones you don't want. Do not attempt to wipe out all names
before entering other new names. You can also type over existing
names in these fields. |
| INSTALLATION ERRORS (top of page) |
| During "Setup" the installation
asks for disk 2. |
During the
setup installation process you have two choices, “save to hard disk”
or “run from current location”. Do not choose the “save to hard
disk” option. Choose the “run from current location” option for a
successful installation. You may also choose the open
option. |
| INVOICING (top
of page) |
|
"Error opening Invoice
database."
"Error opening Users
database."
"No current
record." |
The
database is damaged. Use "Repair Database" and "Compact Database"
utilities on the damaged files. If this fails to repair the files,
restore your most recent backup. Call technical support if the
problem cannot be corrected by repairing the database. |
| How do I enter a new customer
name and address on an invoice without adding them to the
database? |
You don't.
You can type a customer name on the invoice if you wish. To make the
name and address appear on the invoice the customer must be in the
database. |
| How do I change invoice
numbers? |
You can
change the next invoice number to be used from the setup
configuration screen. You cannot change it from the invoice screen.
This eliminates duplicate number errors. |
| PRINTING ERRORS (top of page) |
| An error message involving
opening a database or using "CRPE", "CRXLATE" or "CRYSTAL"
files.. |
You have
another Microsoft program (Microsoft Office, Microsoft Money, etc.)
installed on your computer with newer report or database management
files, which will not let our program run. Call technical support if
the problem continues to occur. |
| PRINTING BAR CODES (top of page) |
| The area above the stock number
has numbers with strange characters. |
You have
not installed the Code 128-bar code software. See the instruction
manual on how to properly install Code-128 files. |
| I get an error message when
attempting to print or view the labels with bar code. |
You have
not installed in the Code 128-bar code software. See the instruction
manual on how to properly install Code-128 files. The bar code DLL
files may not be in the "C:\WINDOWS\SYSTEM" directory. |
| PURCHASE ORDERS (top of
page) |
| How do I change purchase order
numbers on the P.O. screen?. |
You can
change the next P.O. number to be used from the setup configuration
screen. You cannot change it from the P.O. screen. This eliminates
duplicate number errors. |
| How do I update
inventory? |
Click on
"Post" to immediately update inventory. This does not print a P.O.
If you click on "Print and Save" or "Save" the program will update
the quantities ordered on the stock numbers and save the order. Use
the "Order Receiving" screen to receive the orders into stock at a
later date. |
| How do I print labels from the
P.O. Screen? |
The P.O.
screen defaults to the Avery© label number 5160 to use. You can also
go to the "Label Printing" screen and print labels for all items on
order from this screen. Thermal Label printing options are
available. Call the Sales Department about these. |
| Can I E-mail orders or send them
via computer fax. |
No. This
would require a custom change to make the program write an ASCII
type file. Freeman Software will gladly make custom changes to your
program. Additional Fees are charged for these changes. Call the
Sales Department. |
| ENTERING KEYCODES (top of page) |
| Where do I enter my program key
codes? |
On the
program splash screen select the Setup menu, select setup changes.
The key codes are entered in the key code field. You can use the key
icon option which will automatically entered a key code. As provided
with the purchase of your software program you can enter the correct
key codes in this field. Save your changes and
exit.
|
