|
Issue / Error Message |
Solution |
| BAR CODE SCANNERS (top of page) |
| The bar code scanner will not
connect to my computer. |
Scanners usually have a 5-pin
keyboard plug, about 1/2" diameter. If your keyboard plug is
smaller, has 6-pins and a center key this is a PS/2 keyboard plug.
You will need an adapter to convert the connector to a 5-pin plug.
You can get these at your computer store or order them from Freeman
Software. |
| CASH DRAWERS (top of page) |
| The cash drawer does not open.
(Serial interface) |
This drawer has a 9-pin or
25-pin connector on the cable, which plugs into the serial port on
your computer. Is the plug connected to the computer? If you used an
adapter, did the adapter merely change the 25-pin to a 9-pin without
changing the gender? Is a modem installed in your computer? It could
be blocking the signal to the drawer. Go to the "Hardware Setup"
screen in the program. Is the cash drawer selected for a serial or
parallel port? Click on "Test cash drawer" to test it. |
| The cash drawer does not open.
(Parallel interface) |
Is the drawer cable connected to
the bottom or back of the receipt printer? Go to the "Hardware
Setup" screen in the program. Is the cash drawer selected for a
serial or parallel port? Which selection is selected? Is it the
correct port used by the receipt printer? Click on "Test cash
drawer" to test it. |
| The cash drawer does not plug
into the computer. |
The cash drawer probably has a
25-pin D-shell plug and your computer might have the 9-pin male
connector for the serial ports. You will need a 25-to-9-pin adapter,
which are available at your local computer store or you may order
them from Freeman Software. |
| The cash drawer does not plug
into the printer. |
If the cash drawer has a 25-pin
or 9-pin plug then it plugs into the computer, not the receipt
printer. The cash drawer that connects to the receipt printer has a
RJ-11 telephone type connector. |
| TAPE RECEIPT PRINTERS (top of page) |
| The button for the tape receipt
printer in the program is grayed and does not work. |
Select the printer driver on the
"Hardware Setup" screen at the top left. Click on the button and
click on "Generic Text Printer" driver. If you don't see this
driver, use the Printer settings to add the printer and new driver.
The driver is located on your Windows installation disk. The driver
defaults to COM1. Change it to Com2 if you have a serial printer or
LPT1 if you have a parallel printer. |
| The receipt printer does not
print. (For serial printers.) |
1. Did you use the
cable that was supplied with the printer? Don't substitute the cable
for a standard serial cable.
2. Is the printer
connected to the port, selected in the "Hardware Setup" screen?
3. If the printer is
connected to COM2? Is the "Hardware Setup" screen using COM2 for the
Generic Text driver on COM2? Try testing it from the "Hardware
Setup" screen.
4. Do you have a modem
installed in your computer? Check the COM port setting for the
modem. Is the modem using the COM port the printer is set to and
blocking the data from getting to the printer.
5. Download the
"Hdwetest.exe" program from our Web page or order the test program
from us to test the printer.
6. Turn off the printer
and while holding down the "Feed button" or the "On Line button"
turn the printer back on to print a test sheet. |
| The receipt printer does not
print. (For parallel printers.) |
1. Is the printer
connected to the printer port, selected in the "Hardware Setup"
screen?
2. If the printer is
connected to LPT1? Is the "Hardware Setup" screen using LPT1 for the
Generic Text driver set on LPT1? Try testing the printer from the
"HardwareSetup" screen.
3. Have you
disconnected the 80-column printer and connected the receipt printer
to the same port?
4. Download the
"Hdwetest.exe" program from our Web page or order the test program
from us to test the printer.
5. Turn off the printer
and while holding down the "Feed button" or the "On Line button"
turn the printer back on to print a test sheet.
|
